Return Policy

Thank you for shopping at kitchensavvys.com.

If you are not entirely satisfied with your purchase, we're here to help!

Returns:

  • Our return policy lasts for 14 days. If more than 14 days have passed since you received the item, unfortunately, we cannot offer you a refund or exchange.
  • To be eligible for a return, your item(s) must be unused in the same condition that you received them and be in the original packaging.
  • Your item must be sent back to us in the original packaging to the address we provide. Please do not send your purchase back to our manufacturers.

For all Order Return inquiries, please email us at contactus@kitchensavvys.com

Order Changes and Cancellations:

Upon purchase, we'll give you 24 hours to cancel or make any changes (sale items are not subject to the option of canceling). Any time beyond that, your order will already be processed and being prepared for shipping; therefore, after 24 hours, order changes or cancellations cannot be made.

Damaged/Missing Items:

If for some reason your order arrived damaged or contained missing items, we will be happy to provide you with a replacement ASAP. Please contact our support team to make the Damaged/Missing Item Claim. When you email us, be sure to put "Damaged/Missing Item Claim" in the subject line so we can tend to this ASAP!

Sample Scenarios:

  1. "My tracking information says delivered but I haven't received it yet." If we’ve confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time, and location, we are not responsible for missing items upon delivery.

  2. If our shipping carrier or post office cannot confirm that the item was delivered, you need to contact us and report it. We will then make the arrangements to send you another one or refund ASAP.

  3. If the package was delivered to the exact address the buyer provided us with, and it was the wrong address entered by mistake, we won’t be able to be held responsible for that mistake. However, we always like to take care of our customers, so if this mistake was to happen on your behalf, we will work with you to ensure you still get your item at a discounted rate! However, this is at our customer support team's discretion, so please double-check the shipping address whenever you are entering your information at checkout. If you feel you have made an address error, CONTACT US IMMEDIATELY so we can get it taken care of prior to processing the order.

Don't hesitate to contact us anytime; we provide some of the best customer service an online store can provide! We also pride ourselves in our professionalism and fast response times with our 24/7/365 email support!

Refunds:

Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time. We will only initiate a refund to the same payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 5-10 days, depending on your card issuer’s policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you bought the item during a free shipping promotion, you are still responsible for covering the necessary shipping on the item.

Sale Items:

Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded or canceled. If you have any questions, please don't hesitate to contact us at contactus@kitchensavvys.com.